One of the jobs we have become experts on over the years is curing problems with household taps. Identifying makes and models from emailed photos, sourcing specific valves, ceramic cartridges, handles, diverters and indices has become somewhat of an obsession amongst the Silver Saints Operations Team.
I had a particularly satisfying enquiry this morning. A lady had picked up one of our business cards at her local South West London coffee shop and given us a call about her leaking bath taps. She obviously did have some DIY knowledge as she explained that the tap internals would need to be changed as the problem with the valve felt a little more than just a worn washer.
I asked her to email me a picture of the taps. Which she did. 
Within a half-hour we had identified the make and model of the taps and ordered the replacement parts. I'd be very surprised if any other London handyman service or Plumbing service had the same knowledge or resources to identify and source parts from a picture of a 10-15 year old bath tap. But we do it half a dozen times a week.
It must be said, we don't always find the parts needed. Sometimes we just don't have enough clues from the taps themselves to identify the manufacturers and sometimes they are just cheap no-name taps imported from China and sold online (so parts are not available). But at least a customer can be confident that if we suggest fitting a new tap, the parts really are impossible to find.
No comments:
Post a Comment